What is CCMOB?

CCMOB is a brand responsible for managing user subscriptions to value-added mobile services. If you have any questions or suggestions about the use of any of these services or any other related issue, please do not hesitate to contact our Customer Service team.

How will an MVAS service appear on a bill?

CCMOB works with various telephone and Internet access companies to facilitate payment for MVAS services. That is why our name will appear on your telephone bill (Orange, Bouygues Telecom, SFR, etc.) or Internet bill (SFR, Orange, Bouygues, Free, etc.) when you use one of the services we manage.

What is an MVAS service?

An MVAS (Mobile Value Added Service) is an additional service that phone operators offer beyond basic services. These services are designed to make the user experience better and help operators stand out in a really competitive market.

MVAS services have multiple benefits for both operators and users, such as customer loyalty, and market differentiation.

We do not disclose the services to which the user is subscribed. However, our customer service team is available to provide users with any information and assistance they may need regarding any of these services.

If you are in France and would like to know more about bill payments, visit https://www.surmafacture.fr

How does billing for an MVAS service work?

The payment process for our services is secure and requires several steps and validations before billing can proceed. CCMOB will not send any invoice to a customer without receiving confirmation of payment from the customer or from a user of the mobile phone line or Internet access of the customer.

The following is an outline of the standard procedure for subscribing to one of our services:

• Step 1: The user will browse a website and click on an advertisement promoting our service.
• Step 2: The user will then be redirected to the service presentation page, where they will find the price and access to the General Terms and Conditions. The user will then have to press the confirmation button (e.g., “OK,” “CONFIRM”).
• Step 3: The payment page of the operator will appear, displaying the logo of the operator at the top and the prices. To continue, the user must click on the payment confirmation button on this page.

Once the above steps have been completed, two SMS messages will be sent: a welcome message with the login details for the service and a message confirming the purchase from the operator. From that moment on, the user will have access to the service content for the duration of their subscription.